Contact ArtworkRelay
If you have production-bound artwork that needs review, send the production context with the inquiry, not only the file.
ArtworkRelay uses the production method, final size, required output, and relevant shop rules to understand what the job needs and how it should be reviewed.
If you want to test one qualified real production file, use the Free Production Test. For a broader project, recurring or overflow support, unclear fit, or special file-handling requirements, use the Contact form on this page.
Send project details, not just a file
A useful first review starts with the production context that determines whether the artwork can be judged.
Production method / intended downstream use
What is blocking the job
Final size and required output
Relevant shop / process rules
Any confidentiality restriction that must be reviewed before upload
Start With the Right Contact Path
The one-file test and the general Contact route have different jobs. Pick the path that matches what you actually need.
Use the Free Production Test when you have:
- one real customer artwork file tied to production;
- one defined production method;
- one final size;
- one required production output;
- enough shop/process rules to judge whether the returned file is usable.
That route owns the one-file test. It is not a generic free redraw or PNG-to-SVG conversion request.
Start the Free Production TestUse Contact when you need to discuss:
- a project outside the one-file test boundary;
- recurring or overflow Production Art Desk support;
- multiple production jobs or a broader need;
- an inquiry where you are not sure which route fits;
- NDA, retention/deletion, restricted-tool, or other file-handling requirements;
- another production-related question that needs human review.
Sending a Contact inquiry does not by itself confirm project acceptance, capacity, price, or turnaround.
What to Include in Your Message
The more relevant production context you provide, the easier it is to review the inquiry without guessing.
Who is contacting us
Company name and website, your name, work email, and role.
What production needs
Production method or intended use, what is blocking the job, final print width and height, and garment or material/color where relevant.
What output is required
Required production output, required colors or Pantone information when applicable, and needed-by date.
What rules affect the artwork
Separation, underbase, halftone, line/detail, naming, proof, transparency, export rules, plus any confidentiality or handling condition that must be reviewed before upload.
If a material production requirement is missing, the right next step is to clarify it rather than guess through the job.
Contact Form
Use this form for a broader project, recurring or overflow support, an unclear fit, a general production-art question, or a special file-handling requirement.
The form collects production context for human review. It is not an instant-quote or automatic-acceptance system.
Sensitive artwork: discuss restrictions before upload
If an NDA, specific retention/deletion rule, restricted tool use, or another handling condition applies, do not send the affected file until that requirement has been reviewed.
Read Confidentiality & File HandlingFile Handling and Authorization Stay Separate
ArtworkRelay treats customer production files as confidential project material for the requested production-art work and QA, and does not publish customer artwork as portfolio work without permission.
That does not mean every project has the same NDA, retention window, deletion rule, or third-party processing restriction. If your company has a specific requirement, raise it before upload so it can be reviewed for the project.
ArtworkRelay does not independently clear copyright or trademark rights. Submit only artwork your company owns or is authorized to use and reproduce.
Read the Full File-Handling Boundary
Authorization confirmation
The new Contact form requires confirmation that your company owns the artwork it may submit or is authorized by the rights holder to reproduce and submit it for production preparation.
What Happens After You Send Project Details
ArtworkRelay reviews the inquiry against the production context provided.
1. Production use
Is the request tied to a real downstream production use?
2. Information check
Is enough production information available to judge the work?
3. Route ownership
Which production-art route should own the work?
4. Exceptions first
Does any sensitive handling requirement need resolution before file processing?
5. Next commercial step
Should the inquiry move into paid scope review or the dedicated Free Production Test?
If an eligible inquiry becomes paid work, the scope and fixed quote are reviewed manually. The Contact form is not an instant-quote or automatic-acceptance system.
Requests Outside the Production-Art Scope
ArtworkRelay is not a generic file-conversion service. Standalone PNG-to-SVG conversion, generic logo redraw, background removal, upscaling, or file cleanup without a defined production job is outside the commercial Production Art Desk scope.
Those techniques can be used inside eligible production work when they are necessary for the downstream workflow, but they are not the product by themselves.
Send the Right Production Context
If your need is exactly one qualified real production-bound file, start with the Free Production Test.
For a broader project, recurring or overflow need, unclear fit, or special file-handling requirement, use the Contact form above and include the production details that apply.